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Frequently Asked Questions

 

Is Bill certified to repair Apple products?

Yes — full ACMT (Apple Certified Mac Technician) certification covering every Apple machine made since 2001, plus 15+ years of experience as an Apple Genius and Lead Genius.

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Do you repair Macs that Apple calls "vintage" or "obsolete"?

Yes. SoosMac services Mac laptops and desktops from 2006 to current, including models Apple no longer officially supports.

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What areas do you serve?

East Greenbush, Rensselaer, and all of the capitol district.

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Do you come to my location, or do I bring my Mac to you?

SoosMac operates by appointment only. This and a contactless drop off system that fits to your schedule.
Contact Bill directly to arrange the best option for your repair.

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Do you remove malware and viruses from Macs?

Yes — malware and virus removal is one of SoosMac's core services.

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Can you upgrade RAM or storage on my MacBook or iMac?

In many cases, yes, if its 2019 or older, depending on the model and year. Contact SoosMac with your Mac's model to find out what upgrades are possible.

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Do you offer support and training after a repair?

Yes. SoosMac offers one-on-one support and training, not just hardware repair.

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How do I schedule a repair?

Fill out the contact form, click on the Contact Us button above.
Text or call 518-213-4841, or email drsoos@soosmac.com. SoosMac is by appointment only.

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Do you work on iMacs as well as laptops?

Yes — desktop iMacs and Mac Pros from 2006 to current, in addition to MacBook, MacBook Pro, and MacBook Air.

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Do you work on iPhones and iPads

No, these require expensive tools I do not have.​

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Why choose SoosMac instead of the Apple Store Genius Bar?

The Genius Bar is great but often busy, with appointments that can take weeks. Bill was the 10th person ever trained by Apple and personally trained many of the techs working at Apple Stores today. SoosMac offers that same level of service, locally and faster.